‌Shipping Policy‌

‌Shipping Policy‌
Thank you for shopping with MUDFOX. This Shipping Policy outlines our practices for shipping orders placed through our website or other sales channels. By placing an order with us, you agree to the terms and conditions set forth in this policy.

‌1. Shipping Methods‌
We use DHL for shipping and charge different shipping fees according to different regions and according to the weight of the item. And shipping is free within Germany, other countries charge a certain shipping fee. Free shipping for purchases over 120 euros in our store.

Please note that shipping times may vary based on your location and the availability of the items in your order.

Shipping Times:

Germany:1-3 day

Belgium, Denmark, France, Netherlands, Austria, Poland, Switzerland, Czech Republic, Italy, Sweden, Slovakia, Spain, Hungary, Finland, Greece, Ireland, Norway, Portugal, Romania:2-4 day

UK:3-5 day

Please note that these delivery times may be affected by natural conditions such as holidays and weather, and may also be delayed due to customs authorities in your country. We cannot be held responsible for delays caused by customs authorities. Please ensure that all delivery information is correct. If the information is incorrect and/or missing, we may need to contact you to update the delivery information, which may result in a delay in the delivery of your order. Customs clearance delays may also occur.

‌2. Shipping Costs‌

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. You will be provided with shipping cost options during the checkout process before you confirm your order.

For orders over 120 euros, we may offer free standard shipping. 

Below 120 EUR, Belgium, Denmark, France, Netherlands, Austria, Poland, Switzerland, Czech Republic, Italy, Sweden, Slovakia, Spain, Hungary, Finland, Greece, Ireland, Norway, Portugal, Romania, where shipping costs are charged according to weight.

Details are shown in the table below:

weight

cost

0.0001kg-2kg

€10.49

2.0001kg-5kg

€14.49

5.0001-10kg

€16.49

>10.0001kg

€21.49

 

In the UK we also charge a shipping fee based on weight as follows:

weight

cost

0.0001kg-2kg

€8.99

2.0001kg-5kg

€15.49

5.0001-10kg

€26.99

>10.0001kg

€34.99


‌3. Order Processing‌

Orders are typically processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email confirmation once your order has been shipped, which will include your tracking number and a link to track your package.

‌4. Delivery Address‌
We ship from Germany and we support shipping to the following countries: Germany, Belgium, Denmark, France, Netherlands, Austria, Poland, Switzerland, Czech Republic, Italy, Sweden, Slovakia, Spain, Hungary, Finland, Greece, Ireland, Norway, Portugal, Romania,UK.

Please ensure that you provide a correct and complete delivery address. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

If you need to change the delivery address after your order has been placed, please contact us immediately at E-mail:info@mudfoxparts.com or Phone number: +49 17662300995. We will make the necessary changes if possible, but cannot guarantee modifications once the order has been shipped.

‌5. International Shipping‌

We currently ship to Germany, Belgium, Denmark, France, Netherlands, Austria, Poland, Switzerland, Czech Republic, Italy, Sweden, Slovakia, Spain, Hungary, Finland, Greece, Ireland, Norway, Portugal, Romania,UK.International shipping rates and delivery times will vary based on the destination and the items ordered.

Please note that international orders may be subject to customs fees, taxes, and other charges, which are the responsibility of the recipient. These charges are not included in the shipping cost and will be collected by the delivering carrier or customs agency upon delivery.

Value Added Tax (VAT) Explained 
When you purchase goods from our independent station in and ship them to other European countries, the way VAT is calculated and charged may vary depending on the regulations of the different countries as well as the specific sale. VAT will be borne by us. VAT will be charged in the UK region.


‌6. Order Tracking‌

Once your order has shipped, you can track it using the tracking number provided in your shipping confirmation email. If you have any issues with tracking or delivery, please contact our customer service team at info@mudfoxparts.com or phone number:+49 17662300995.

‌7. Delayed or Lost Orders‌

If your order is delayed or lost in transit, please contact us at info@mudfoxparts.com or phone number:+49 17662300995. We will work with the carrier to resolve the issue and ensure that your order is delivered as soon as possible. In the event that an order is lost, we will either replace the order or issue a full refund, depending on your preference and product availability.

‌8. Returns and Exchanges‌

Please refer to our Return Policy for information on how to return or exchange items purchased from info@mudfoxparts.com.

‌9. Contact Us‌

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@mudfoxparts.com
Phone: +49 17662300995
Address: Alleestr.7, 65812, Bad Soden am Taunus, Germany

‌10. Changes to the Shipping Policy‌

We reserve the right to update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

Thank you for choosing mudfoxparts. We strive to provide you with the best shipping experience possible.